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Canada by Design

Luxury Travel Experiences

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Booking conditions

Please read these booking terms and conditions carefully. By paying a deposit, it is understood that you have read and accept these terms and conditions.

Winter 2016/17 Early Booking Offer (Terms & Conditions)

Offer valid on selected 2016/17 bookings made in USA, Canada, Australia and New Zealand up to Aug 31, 2016.

Credited option must be selected at the time of booking and can only be added to a Canada by Design package that features the special offer. Credits can only be used towards the purchase of additional services offered by Canada by Design – the credit cannot be used against the price of the core package.

Credit cannot be deferred to a later trip. Offer is not applicable to child prices. Offer has no cash value and is non-transferable. Offer is capacity controlled and may be modified, withdrawn or amended without prior notice. Additional conditions apply.

AFAR 2016 Offer (Terms & Conditions)

Offer valid for Canada by Design 2016 packaged bookings made in USA, Canada, Australia and New Zealand up to August 31, 2016.

Must mention promo code at time of booking. Can only be applied to Canada by Design packages that are four days or more and for a travel window of May 17 to October 31, 2016.

Offer has no cash value and is non-transferable. Offer is capacity controlled and may be modified, withdrawn or amended without prior notice. Not valid with other promotions or early booking offers. Additional conditions apply.

Prices All prices quoted are shown in either CANADIAN ($CAD) or US ($US) funds. All rates are subject to tax increases. Note: We recommend purchasing travel insurance to cover 100% of your package cost, as there are no exceptions to the cancellation penalties.

Changes in Prices & Itinerary Prices are subject to fluctuations and/or fuel and service charges imposed by airlines, rail & coach providers, hotels, airports, and other ground providers. In the event of fluctuations we reserve the right to adjust prices without notice.

Quotes Quoted itineraries are valid for 7 days and all services are subject to availability at time of booking.

Deposits A non-refundable deposit of 10% plus any additional supplier deposits is required at time booking.

Full Payment Full payment is required no later than 45 days prior to departure. Bookings made within 45 days of departure will require a credit card on file and full payment will be applied upon final confirmation.

Cancellations In the event that you cancel your holiday, we must be notified in writing and the following cancellation fees will apply to your travel arrangements from the date of notification.

All product with the exception of Alaska Cruise Tours (see below)

  • From time of booking - 46 days prior to departure = loss of deposit
  • 45 - 0 days prior to departure = 100% of the fare

Alaska Cruise Tours

  • From time of booking - 57 days prior to departure = loss of deposit
  • 56 - 29 days prior to departure = 50% of the fare
  • 28 - 16 days prior to departure = 75% of the fare
  • 15 - 0 days prior to departure = 100% of the fare

Payments Discover Holidays dba (Canada by Design) accepts Visa, MasterCard and American Express. Verbal and/or written authorization of the use of your card indicates your compliance with our booking terms and conditions. Credit card payments will be processed in the funds in which the booking was made (Canadian or US funds).

We also accept direct wire transfer for bookings outside of 45 days of departure. Please contact our Travel Design team for bank account details. A copy of the wire transfer must be faxed or emailed on the date of issue indicating the total amount, reservation number(s) and client names. All bank fees related to transaction are the responsibility of the remitter.

Payment Procedure To make a booking contact your Travel Designer via sales@canadabydesign.ca or +1 800 217 0973. A credit card authorization form will be issued. Upon return, your booking will be processed and a deposit will be applied. At 45 days prior to departure full payment will be applied and a final invoice will be issued via email.

Documentation and Vouchers: We issue full documentation including itinerary, vouchers, guide book, regional map, and custom driving maps (for self-drives). Delivery of these will be arranged with your Travel Designer at time of booking.

Unused Services There will be no refunds for services which are not utilized. Should passengers fail to arrive for their pre-booked service/product or voluntarily cancel, amend or otherwise alter their arrangements, Discover Holidays will not be responsible for refunds. This is regardless of inferred or implied assurances on behalf of any of service providers.

Responsibility Discover Holidays dba (Canada by Design) acts solely as an agent for the suppliers used in the program. Although great care is taken in choosing suppliers, we are unable to directly control them and therefore cannot be liable for their acts or omissions. The travel services are subject to the conditions imposed by these suppliers, and their liability may be limited to their tariffs, conditions of carriage, international conventions and agreements.

Liability Discover Holidays dba (Canada by Design) shall not be liable or responsible for the death or injury to any person or loss of or damage to any property or otherwise including baggage, whether due to it or its servants, agents or employees negligence or otherwise arising out of or in-conjunction with any accommodation, transportation or other services, or resulting directly or indirectly from acts of God, dangers, incidents or the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities de jure or de facto wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, delays or cancellations of or changes in schedules or itinerary or overlooking or defaults or from any causes beyond the Company’s control or through the acts of defaults of the hotels, airlines, bus or car companies, railroads, steamship lines or owners or contractors providing accommodation, transportation or other services or any loss or damage resulting from improper or insufficient passport, visa or other documents and that neither the Company nor its servants, agents or employees shall be or become liable or responsible for any additional expense or liability sustained or incurred by the tour and/or modify the itineraries in any way it thinks desirable and further reserves the right to decline to accept any person on any tour and may substitute hotels where necessary.

The transportation companies or firms shall be exempt from all liability in the respect of any detention, delay, loss, damage, sickness or injury, however or by whosoever caused and whatever kind occurring, of or to the passenger at any time when the passenger was not on board a carrier or convenience used and operated by the transport companies or firms. The passage contract in use by the transportation companies or firms and the purchaser of these tours and/or passengers. The issuance and acceptance of receipts, tickets, vouchers, coupons or travel orders shall be deemed consent of the above conditions.

#CanadabyDesign Instagram Photo Contest Conditions

1. Eligibility: The contest is open to all social media users traveling with us excluding employees of Discover Holidays and its affiliates, subsidiaries, agents, and parents and their immediate families of persons living in the same household of such individuals.

Two Easy Steps to Enter: Follow us @DiscoverHolidays on Instagram. Post your favorite images from your trip with us directly to your Instagram account with the #CanadaByDesign hashtag anywhere in the caption.

2. Duration: The validity of this contest begins April 7 to December 1, 2016. Our judges will select a winner and announce after Dec 12, 2016.

3. Prize Details:

Winnings include: 2 night accommodation in Victoria, Guided coach tour from Vancouver to Victoria, Admission for two to the Butchart Gardens, 3 hr Orca Spirit Whale Watch tour for two, and Scenic floatplane flight Victoria to Vancouver.

Discover Holidays shall not be liable or responsible for any lost, stolen or misplaced prize. The winner must be able to redeem the Prize between May 1, 2017 and October 31, 2017 subject to blackout dates and availability. If the winner is not available to redeem the Prize during this time the Prize will be forfeited and no alternative prize will be awarded.

Prize does not include any expenses related to meals, pre and post travel arrangements, hotel incidentals (phone, laundry, spa treatments, etc.), gratuities, or any applicable taxes, which are the sole responsibility of the winner. Activities are subject to availability, weather conditions and operating times of each activity provider. All components of the Prize must be taken together. Any portion of the Prize not accepted or redeemed by a winner will be forfeited and is non-transferable and not for resale.

Winner and travel companion must travel on the same itinerary. Travel companions must be 19 years of age or older at the time of travel.

Winner and travel companion are responsible for all necessary travel documents. Discover Holidays reserves the right to substitute prizes in whole or in part with a prize of equal or greater value in the event a prize is not reasonably available at its discretion. All elements of the Prize are non-transferable, non-exchangeable, not for resale and non-refundable. The winner is not entitled to receive any payment for any possible difference between the actual value of the Prize and its estimated value. Prize must be accepted as awarded. No cash alternatives, substitution or transfers of the prize will be allowed.

4. General Conditions: The action of sharing the hashtag does not guarantee a winning.

By participating, all photos using #CanadaByDesign will be deemed an entry and grant Discover Holidays license to use any #CanadaByDesign photos worldwide, in perpetuity, in any media now or hereafter known, without restriction, including commercially using them to the fullest extent possible. Discover Holidays will not be required to pay any additional consideration or seek any additional approval in connection with such use. By participating, all entrants further grant license in the entries to Discover Holidays, and acknowledge that Discover Holidays may use the entries and a name credit giving attribution to the entrants as the photographer in any media now or hereafter known without restriction.

The #CanadabyDesign Instagram Contest is subject to all applicable federal, provincial and local/municipal laws and is void where prohibited by law. If any provision of these conditions is found by any court of competent jurisdiction to be unenforceable, all other provisions will remain in full force and effect. If for any reason the #CanadabyDesign Instagram Contest is not capable of being conducted as intended by the Sponsor, including due to computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other cause that corrupts or interferes with the administration, security, fairness, integrity or proper conduct of the contest, Discover Holidays may, at its sole discretion, disqualify any entrant responsible for such misconduct and cancel, terminate, modify, or suspend the contest. Should tax liability arise, then it will be the responsibility of the winner to notify their own Government’s relevant tax department. Discover Holidays takes no responsibility or liability for taxation or for any other costs incurred in connection with the prizes received in this contest.

By participating in the #CanadaByDesign Instagram contest, all participants agree that the contest isn’t sponsored, endorsed or administered by or associated with Instagram. By participating in this contest, all participants agree to be bounded by the terms and conditions stipulated here, which Discover Holidays reserves the right to change without notice.

Train and Self Drive Banner Photo Cred: Paul Zizka