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Canada by Design

Luxury Travel Experiences

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Booking conditions

Please read these booking terms and conditions carefully. By paying a deposit, it is understood that you have read and accept these terms and conditions.

Winter 2016/17 Early Booking Offer (Terms & Conditions)

Offer valid on selected 2016/17 bookings made in USA, Canada, Australia and New Zealand up to Dec 15, 2016.

Credited option must be selected at the time of booking and can only be added to a Canada by Design package that features the special offer. Credits can only be used towards the purchase of additional services offered by Canada by Design – the credit cannot be used against the price of the core package.

Credit cannot be deferred to a later trip. Offer is not applicable to child prices. Offer has no cash value and is non-transferable. Offer is capacity controlled and may be modified, withdrawn or amended without prior notice. Additional conditions apply.

Summer 2017 Early Booking Bonus Offer (Terms & Conditions)

Offer valid on selected 2017 bookings made in USA, Canada, Australia and New Zealand up to 31 Jan, 2017.

Credited option must be selected at the time of booking and can only be added to a Canada by Design package that features the special offer. Credits can only be used towards the purchase of additional services offered by Canada by Design – the credit cannot be used against the price of the core package.

Credit cannot be deferred to a later trip. Offer is not applicable to child prices. Offer has no cash value and is non-transferable. Offer is capacity controlled and may be modified, withdrawn or amended without prior notice. Additional conditions apply.

AFAR Winter Promo (Terms & Conditions)

Offer valid for Canada by Design 2016 packaged bookings made in USA, Canada, Australia and New Zealand up to Jan 31, 2017. Must mention promo code at time of booking. Can only be applied to bookings of Canada by Design packages that are four days or more and for a travel window of October 15, 2016 – Mar 31, 2017.

Offer has no cash value and is non-transferable. Offer is capacity controlled and may be modified, withdrawn or amended without prior notice. Not valid with other promotions or early booking offers. Additional conditions apply.

Prices All prices quoted are shown in either CANADIAN ($CAD) or US ($US) funds. All rates are subject to tax increases. Note: We recommend purchasing travel insurance to cover 100% of your package cost, as there are no exceptions to the cancellation penalties.

Changes in Prices & Itinerary Prices are subject to fluctuations and/or fuel and service charges imposed by airlines, rail & coach providers, hotels, airports, and other ground providers. In the event of fluctuations we reserve the right to adjust prices without notice.

Quotes Quoted itineraries are valid for 7 days and all services are subject to availability at time of booking.

Deposits A non-refundable deposit of 10% plus any additional supplier deposits is required at time booking.

Full Payment Full payment is required no later than 45 days prior to departure. Bookings made within 45 days of departure will require a credit card on file and full payment will be applied upon final confirmation.

Cancellations In the event that you cancel your holiday, we must be notified in writing and the following cancellation fees will apply to your travel arrangements from the date of notification.

All product with the exception of Alaska Cruise Tours and CMH Heli-Hiking (see below)

  • From time of booking - 46 days prior to departure = loss of deposit
  • 45 - 0 days prior to departure = 100% of the fare

Alaska Cruise Tours

  • From time of booking - 57 days prior to departure = loss of deposit
  • 56 - 29 days prior to departure = 50% of the fare
  • 28 - 16 days prior to departure = 75% of the fare
  • 15 - 0 days prior to departure = 100% of the fare

CMH Heli-Hiking

  • 85 days prior to arrival = 20% of cost
  • 84 days prior to arrival = 100% of cost

Payments Discover Holidays dba (Canada by Design) accepts Visa, MasterCard and American Express. Verbal and/or written authorization of the use of your card indicates your compliance with our booking terms and conditions. Credit card payments will be processed in the funds in which the booking was made (Canadian or US funds).

We also accept direct wire transfer for bookings outside of 45 days of departure. Please contact our Travel Design team for bank account details. A copy of the wire transfer must be faxed or emailed on the date of issue indicating the total amount, reservation number(s) and client names. All bank fees related to transaction are the responsibility of the remitter.

Payment Procedure To make a booking contact your Travel Designer via sales@canadabydesign.ca or +1 800 217 0973. A credit card authorization form will be issued. Upon return, your booking will be processed and a deposit will be applied. At 45 days prior to departure full payment will be applied and a final invoice will be issued via email.

Documentation and Vouchers: We issue full documentation including itinerary, vouchers, guide book, regional map, and custom driving maps (for self-drives). Delivery of these will be arranged with your Travel Designer at time of booking.

Unused Services There will be no refunds for services which are not utilized. Should passengers fail to arrive for their pre-booked service/product or voluntarily cancel, amend or otherwise alter their arrangements, Discover Holidays will not be responsible for refunds. This is regardless of inferred or implied assurances on behalf of any of service providers.

Responsibility Discover Holidays dba (Canada by Design) acts solely as an agent for the suppliers used in the program. Although great care is taken in choosing suppliers, we are unable to directly control them and therefore cannot be liable for their acts or omissions. The travel services are subject to the conditions imposed by these suppliers, and their liability may be limited to their tariffs, conditions of carriage, international conventions and agreements.

Liability Discover Holidays dba (Canada by Design) shall not be liable or responsible for the death or injury to any person or loss of or damage to any property or otherwise including baggage, whether due to it or its servants, agents or employees negligence or otherwise arising out of or in-conjunction with any accommodation, transportation or other services, or resulting directly or indirectly from acts of God, dangers, incidents or the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities de jure or de facto wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, delays or cancellations of or changes in schedules or itinerary or overlooking or defaults or from any causes beyond the Company’s control or through the acts of defaults of the hotels, airlines, bus or car companies, railroads, steamship lines or owners or contractors providing accommodation, transportation or other services or any loss or damage resulting from improper or insufficient passport, visa or other documents and that neither the Company nor its servants, agents or employees shall be or become liable or responsible for any additional expense or liability sustained or incurred by the tour and/or modify the itineraries in any way it thinks desirable and further reserves the right to decline to accept any person on any tour and may substitute hotels where necessary.

The transportation companies or firms shall be exempt from all liability in the respect of any detention, delay, loss, damage, sickness or injury, however or by whosoever caused and whatever kind occurring, of or to the passenger at any time when the passenger was not on board a carrier or convenience used and operated by the transport companies or firms. The passage contract in use by the transportation companies or firms and the purchaser of these tours and/or passengers. The issuance and acceptance of receipts, tickets, vouchers, coupons or travel orders shall be deemed consent of the above conditions.