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Canada by Design

Luxury Travel Experiences

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Booking conditions

Please read these booking terms and conditions carefully. By paying a deposit, it is understood that you have read and accept these terms and conditions.

Summer 2017 Early Booking Bonus Offer (Terms & Conditions)

Offer valid on selected 2017 bookings made in USA, Canada, Australia and New Zealand up to Apr 15, 2017.

Credited option must be selected at the time of booking and can only be added to a Canada by Design package that features the special offer. Credits can only be used towards the purchase of additional services offered by Canada by Design – the credit cannot be used against the price of the core package.

Credit cannot be deferred to a later trip. Offer is not applicable to child prices. Offer has no cash value and is non-transferable. Offer is capacity controlled and may be modified, withdrawn or amended without prior notice. Additional conditions apply.

Winter 2017/18 Early Booking Bonus Offer (Terms & Conditions)

Offer valid on selected 2017/18 bookings made in USA, Canada, Australia and New Zealand up to May 31st, 2017.

Credited option must be selected at the time of booking and can only be added to a Canada by Design package that features the special offer. Credits can only be used towards the purchase of additional services offered by Canada by Design – the credit cannot be used against the price of the core package.

Credit cannot be deferred to a later trip. Offer is not applicable to child prices. Offer has no cash value and is non-transferable. Offer is capacity controlled and may be modified, withdrawn or amended without prior notice. Additional conditions apply.

Prices All prices quoted are shown in either Canadian ($CAD) or US ($USD) funds. All rates are subject to tax increases. Note: We recommend purchasing travel insurance to cover 100% of your package cost, as there are no exceptions to the cancellation penalties.

Changes in Prices & Itinerary Prices are subject to fluctuations and/or fuel and service charges imposed by airlines, rail & coach providers, hotels, airports, and other ground providers. In the event of fluctuations we reserve the right to adjust prices without notice.

Quotes Quoted services and rates are subject to availability at time of booking.

Deposits A non-refundable deposit of 10% plus any additional supplier deposits is required at time of confirmation of booking. These additional deposits will be listed on the confirmation invoice.

Full Payment Full payment is required no later than 45 days prior to departure. Bookings made within 45 days of departure will require a credit card on file and full payment will be applied upon final confirmation. Other supplier payment policies may apply and will be advised at time of booking.

Payments Discover Holidays accepts Visa, MasterCard and American Express. Verbal and/or written authorization of the use of your card indicates your compliance with our booking terms and conditions. Credit card payments will be processed in the currency in which the booking was made (Canadian or US funds). We also accept direct wire transfer for bookings outside of 45 days of departure. Please contact our Travel Design team for bank account details. A copy of the wire transfer must be faxed or emailed on the date of issue indicating the total amount, reservation number(s) and client names. All bank fees related to transaction are the responsibility of the remitter.

Booking/ Payment Procedure To make a booking contact your Travel Designer via email sales@canadabydesign.ca or call 1 800 217 0973. A credit card authorization secure link will be provided. Upon receipt, your booking will be processed and a deposit will be applied. At 45 days prior to departure full payment will be applied and a final invoice will be issued via email.

Documentation and Vouchers We issue full documentation including itinerary, vouchers, guide book, regional map, and custom driving maps (for self-drives). Delivery of these will be arranged with your Travel Designer at time of booking.

Cancellations In the event that you cancel your holiday, we must be notified in writing and the following cancellation fees will apply to your travel arrangements from the date of notification.

Canada Standard Cancellation Policy: Canada Hotels / Transportation / Day Tours / Activities / Vehicle Rental
3 days or less prior to departure 100%

RV Motorhome Rental
46 Day or more prior to departure 10% of rental / Min charge $100
45-31 days prior to departure 20% of rental / Min charge $500
30-15 days prior to departure 80% of rental / Min charge $1,000
14 Days or less prior to departure 100% of rental charge

Canada Remote Lodges & Wildlife Packages
Individual cancellation policies will show on the invoice at time of booking.

Canada Rail & Coach Tours / Self Drive Tours
15 - 6 days prior to departure 10%
5 days or less prior to departure 100 %
Special Holiday Season Policy (Travel during Dec 6th - Jan 3rd)
30 days or less prior to departure 100 %

Canada Rail & Coach Tours with Rocky Mountaineer Train
46 days or more prior to departure 20%
45 days or less prior to departure 100 %

Canada Rail & Coach Tours with Holland America Cruise included
75-57 days prior to departure Loss of Cruise deposit
56-31 days prior to departure 50%
30 days of less prior to departure 100%

Canada Winter Ski & Non-Ski Escapes
30 days or less prior to departure 100 %
Special Holiday Season Policy (Travel during Dec 14th - Jan 3rd)
60 days or less prior to departure 100 %

Alaska Standard Cancellation Policy: Alaska Hotels / Transportation / Day Tours / Activities / Vehicle Rental
15 days or less prior to departure 100%

Alaska Railroad
31 days or more prior to departure 10%
30 days or less prior to departure 100%

Alaska Remote Lodges & Wildlife Packages
Individual cancellation policies will show on the invoice at time of booking.

Alaska Rail & Coach Tours / Self Drive
31 days or more prior to departure 10%
30 days or less prior to departure 100%

Alaska Rail & Coach Tours with Holland America Cruise included
75-57 days prior to departure Loss of Cruise deposit
56-31 days prior to departure 50%
30 days of less prior to departure 100%

Alaska Uncruise Small Ship Cruises
91 Day or more prior to departure Loss of 50% of deposit
90 - 61 days prior to departure Loss of deposit
60 - 46 days prior to departure 50%
45 - 31 days prior to departure 75%
30 days of less prior to departure 100%

Alaskan Dream Cruises
120 Day or more prior to departure Loss of 50% of deposit
119 - 90 days prior to departure Loss of deposit
89 - 45 days prior to departure 50%
44 days of less prior to departure 100%

Individual cancellation policies will show on the confirmation invoice if they are outside our standard policy. Change Fee Date or name changes to existing reservations following full payment are considered a cancellation and rebooking.

A fee of $50 per person plus any supplier fees and price increases will be charged for all other changes. In some cases, supplier fees may be 100% of the services provided.

Unused Services There will be no refunds for services which are not utilized. Should passengers fail to arrive for their pre-booked service/product or voluntarily cancel, amend or otherwise alter their arrangements; Discover Holidays will not be responsible for refunds. This is regardless of inferred or implied assurances on behalf of any of service providers.

Responsibility Discover Holidays acts solely as an agent for the suppliers used in the program. Although great care is taken in choosing suppliers, we are unable to directly control them and therefore cannot be liable for their acts or omissions. The travel services are subject to the conditions imposed by these suppliers, and their liability may be limited to their tariffs, conditions of carriage, international conventions and agreements.

Liability Discover Holidays shall not be liable or responsible for the death or injury to any person or loss of or damage to any property or otherwise including baggage, whether due to it or its servants, agents or employees negligence or otherwise arising out of or in-conjunction with any accommodation, transportation or other services, or resulting directly or indirectly from acts of God, dangers, incidents or the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities de jure or de facto wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, delays or cancellations of or changes in schedules or itinerary or overlooking or defaults or from any causes beyond the Company’s control or through the acts of defaults of the hotels, airlines, bus or car companies, railroads, steamship lines or owners or contractors providing accommodation, transportation or other services or any loss or damage resulting from improper or insufficient passport, visa or other documents and that neither the Company nor its servants, agents or employees shall be or become liable or responsible for any additional expense or liability sustained or incurred by the tour and/or modify the itineraries in any way it thinks desirable and further reserves the right to decline to accept any person on any tour and may substitute hotels where necessary. The transportation companies or firms shall be exempt from all liability in the respect of any detention, delay, loss, damage, sickness or injury, however or by whosoever caused and whatever kind occurring, of or to the passenger at any time when the passenger was not on board a carrier or convenience used and operated by the transport companies or firms. The passage contract in use by the transportation companies or firms and the purchaser of these tours and/or passengers. The issuance and acceptance of receipts, tickets, vouchers, coupons or travel orders shall be deemed consent of the above conditions.