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Booking conditions

Discover Holidays Inc "marketing as" (Canada by Design & Canada Rail Vacations) Please read these booking terms and conditions carefully. By paying a deposit, it is understood that you have read and accept these terms and conditions.

20th Anniversary Offer (Terms & Conditions)
Offer valid on selected 2020 bookings made in USA, Canada, Australia and New Zealand up to April 22, 2020.

2020 Alaska Early Booking Bonus (Terms & Conditions)
Offer valid on selected 2020 bookings made in USA, Canada, Australia and New Zealand up to April 29, 2020.

Credited option must be selected at the time of booking and can only be added to a Canada by Design package that features the special offer. Credits can only be used towards the purchase of additional services offered by Canada by Design – the credit cannot be used against the price of the core package.

Credit cannot be deferred to a later trip. Offer is not applicable to child prices. Offer has no cash value and is non-transferable. Offer is capacity controlled and may be modified, withdrawn or amended without prior notice. Additional conditions apply.

Terms & Conditions Please read these booking terms and conditions carefully. By paying a deposit, it is understood that you have read and accepted these terms and conditions.

Prices All prices quoted are shown in either Canadian ($CAD) or US ($USD) funds. All rates are subject to tax increases. Note: We recommend purchasing travel insurance to cover 100% of your package cost, as there are no exceptions to the cancellation penalties.

Changes in Prices & Itinerary Prices are subject to fluctuations and/or fuel and service charges imposed by airlines, rail & coach providers, hotels, airports, and other ground providers. In the event of fluctuations we reserve the right to adjust prices without notice.

Quotes Quoted services and rates are subject to availability at time of booking.

Deposits A non-refundable deposit of 10% plus any additional supplier deposits is required at time of confirmation of booking. These additional deposits will be listed on the confirmation invoice.

Full Payment Full payment is required no later than 45 days prior to departure. Bookings made within 45 days of departure will require a credit card on file and full payment will be applied upon final confirmation. Other supplier payment policies may apply and will be advised at time of booking.

Payments Discover Holidays accepts Visa, MasterCard and American Express. Verbal and/or written authorization of the use of your card indicates your compliance with our booking terms and conditions. Credit card payments will be processed in the currency in which the booking was made (Canadian or US funds). We also accept direct wire transfer for bookings outside of 45 days of departure. Please contact our Travel Design team for bank account details. A copy of the wire transfer must be faxed or emailed on the date of issue indicating the total amount, reservation number(s) and client names. All bank fees related to transaction are the responsibility of the remitter.

Credit Card Payment Administration Fee A 3% surcharge will be applied to all credit card transactions.

Booking/ Payment Procedure To make a booking, contact your Travel Designer via email sales@canadabydesign.ca or call 1 800 217 0973. A credit card authorization secure link will be provided. Upon receipt, your booking will be processed and a deposit will be applied. At 45 days prior to departure full payment will be applied and a final invoice will be issued via email.

Documentation and Vouchers We issue full documentation including itinerary, vouchers, guide book, regional map, and custom driving maps (for self-drives). Delivery of these will be arranged with your Travel Designer at time of booking.

Cancellations Should you need to cancel your trip, you (or your authorized travel agent) must notify us in writing by letter, e-mail, or by fax. Notification of cancellation is based on working week in Canada. Weekend days or statutory holidays cannot be calculated in day’s prior policies for cancellation fee avoidance. An acknowledgement of cancellation notice will be sent; should you not receive this advice then cancellation has not been received by Discover Holidays Inc. and must be resent.

The 10% deposit plus any additional supplier cancellation fees is non- refundable. Any supplier cancellation policies outside our standard policy will show on the invoice. We recommend independent purchase of travel insurance.

Canada Standard Cancellation Policy:
Canada Hotels / Transportation / Day Tours / Activities / Vehicle Rental
• 3 days or less prior to departure 100%

Mini Packages
• 3 days or less prior to departure 100%

Calgary Stampede Packages
• 60 – 47 days notice 50%
• 46 days or less notice 100%

RV Motorhome Rental
• 46 Day or more prior to departure 10% of rental / Min charge $100
• 45-31 days prior to departure 20% of rental / Min charge $500
• 30-15 days prior to departure 80% of rental / Min charge $1,000
• 14 Days or less prior to departure 100% of rental charge

Canada Remote Lodges & Wildlife Packages & Unique Adventure Packages Individual cancellation policies will show on the invoice at time of booking.

Canada Rail & Coach Tours / Self Drive Tours
• 45 - 31 days prior to departure 20%
• 30 - 16 days prior to departure 75%
• 15 days or less prior to departure 100 %
Special Holiday Season Policy (Travel during Dec 6th - Jan 3rd)
• 60 - 16 days prior to departure 50%
• 15 days or less prior to departure 100 %

Canada Rail & Coach Tours & Self Drive Tours with Rocky Mountaineer Train
• 46 days or more prior to departure 20%
• 45 days or less prior to departure 100 %

Canada Rail & Coach Tours with Holland America Cruise included
• 75-57 days prior to departure 20%
• 56-31 days prior to departure 50%
• 30 days of less prior to departure 100%

Canada Winter Ski & Non-Ski Escapes
• 30 days or less prior to departure 100 %
Special Holiday Season Policy (Travel during Dec 14th - Jan 3rd)
• 60 days or less prior to departure 100 %

Alaska Standard Cancellation Policy:
Individual cancellation policies will show on the confirmation invoice if they are outside our standard tariff policy.

Alaska Hotels / Transportation / Day Tours / Activities / Vehicle Rental
• 15 days or less prior to departure 100%

Alaska Railroad
• 31 days or more prior to departure 10%
• 30 days or less prior to departure 100%

Alaska Remote Lodges & Wildlife Packages
Individual cancellation policies will show on the invoice at time of booking.

Alaska Rail & Coach Tours / Self Drive
• 46 days or more prior to departure 10%
• 45-31 days prior to departure 50%
• 30 days or less prior to departure 100%

Alaska Rail & Coach Tours with Holland America Cruise included
• 76 days or more prior to departure 10%
• 75-57 days prior to departure 20%
• 56-31 days prior to departure 50%
• 30 days of less prior to departure 100%

Alaska Uncruise Small Ship Cruises
• 91 Day or more prior to departure Loss of 50% of deposit
• 90 - 61 days prior to departure Loss of deposit
• 60 - 46 days prior to departure 50%
• 45 - 31 days prior to departure 75%
• 30 days of less prior to departure 100%

Alaskan Dream Cruises
• 120 Day or more prior to departure Loss of 50% of deposit
• 119 - 90 days prior to departure Loss of deposit
• 89 - 45 days prior to departure 50%
• 44 days of less prior to departure 100%
American Cruise Lines
• Up to 91 Days prior to day of sail $250 per person
• 90-46 Days prior to day of sail 50% + $250 per person
• 45-0 Days prior to day of sail 100% non-refundable

An acknowledgement of cancellation notice will be sent; should you NOT receive this advice then cancellation has NOT been received by Discover Holidays Inc. and must be resent.

Notification of cancellation is based on working week in Canada and must be received in writing. Weekend days or statutory holidays cannot be calculated in days prior policies for cancellation fee avoidance. Charges will be based on the date cancellation is received.

Change Fee Date or name changes to existing reservations following full payment are considered a cancellation and rebooking. A fee of $50 per person plus any supplier fees and price increases will be charged for all other changes. In some cases, supplier fees may be 100% of the services provided.

Unused Services There will be no refunds for services which are not utilized. Should passengers fail to arrive for their pre-booked service/product or voluntarily cancel, amend or otherwise alter their arrangements; Discover Holidays will not be responsible for refunds. This is regardless of inferred or implied assurances on behalf of any of service providers.

Responsibility Discover Holidays acts solely as an agent for the suppliers used in the program. Although great care is taken in choosing suppliers, we are unable to directly control them and therefore cannot be liable for their acts or omissions. The travel services are subject to the conditions imposed by these suppliers, and their liability may be limited to their tariffs, conditions of carriage, international conventions and agreements.

Liability Discover Holidays shall not be liable or responsible for the death or injury to any person or loss of or damage to any property or otherwise including baggage, whether due to it or its servants, agents or employees negligence or otherwise arising out of or in-conjunction with any accommodation, transportation or other services, or resulting directly or indirectly from acts of God, dangers, incidents or the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities de jure or de facto wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, delays or cancellations of or changes in schedules or itinerary or overlooking or defaults or from any causes beyond the Company’s control or through the acts of defaults of the hotels, airlines, bus or car companies, railroads, steamship lines or owners or contractors providing accommodation, transportation or other services or any loss or damage resulting from improper or insufficient passport, visa or other documents and that neither the Company nor its servants, agents or employees shall be or become liable or responsible for any additional expense or liability sustained or incurred by the tour and/or modify the itineraries in any way it thinks desirable and further reserves the right to decline to accept any person on any tour and may substitute hotels where necessary. The transportation companies or firms shall be exempt from all liability in the respect of any detention, delay, loss, damage, sickness or injury, however or by whosoever caused and whatever kind occurring, of or to the passenger at any time when the passenger was not on board a carrier or convenience used and operated by the transport companies or firms. The passage contract in use by the transportation companies or firms and the purchaser of these tours and/or passengers. The issuance and acceptance of receipts, tickets, vouchers, coupons or travel orders shall be deemed consent of the above conditions.

2020 Atlantic Canada Virtuoso & Signature Advisor Sweepstakes (Terms & Conditions)
Book a Canada by Design package that includes 3 nights or more in either New Brunswick, Newfoundland and Labrador, Nova Scotia or Prince Edward Island and automatically be entered to win the $1,000 CAD cash prize!

Contest valid for bookings between Feb 5, 2020 and March 31, 2020 for all available 2020 departure dates. Customized packages are included.

Terms & Conditions

  • Include 3 nights or more in either New Brunswick, Newfoundland and Labrador, Nova Scotia or Prince Edward Island, between February 5, 2020 and March 31, 2020 to be entered to win. All available 2020 departure dates apply – pending availability.
  • One entry is counted as any Canada by Design package booked containing at least 3 nights in either New Brunswick, Newfoundland and Labrador, Nova Scotia or Prince Edward Island. Multiple entries allowed for multiple package bookings.
  • Winner will be drawn at random and announced after March 31, 2020. If the winner for some reason doesn’t respond within 7 days upon being contacted, a redraw will take place and another selected entrant will be chosen.
  • Employees of Canada By Design (Discover Holidays) and their subsidiaries, advertising agencies, or any other company or individual involved with the design, production execution or distribution of the sweepstakes and their immediate family of each such employee are not eligible to enter.
  • In order to win, the selected entrants must correctly answer a mathematical skill-testing question without mechanical aid and all selected entrants must be eligible according to our conditions. In the event a selected entrant cannot be contacted within fifteen (15) days of prize notification, or if any prize notification is returned as undeliverable, another selected entrant will be chosen.
  • Open to Virtuoso and Signature Agents worldwide, not valid where prohibited by law.
  • Canada By Design (Discover Holidays) will not be liable or responsible for any entrant or any other person for: any lost, damaged, stolen or misplaced prize. Any erroneous lost, damaged, late, incomplete, misdirected, deleted, defective, or altered Sweepstakes registrations, regardless of the cause, including, but not limited to, failure of the Site; any failure for any reason whatsoever of the selected entrant to receive a prize notification; any changes in email addresses after Sweepstakes registrations are submitted; and any computer, online, telephone, or technical malfunctions or errors that may occur, regardless of the cause.
  • If for any reason the Sweepstakes is not capable of being conducted as intended by Canada By Design (Discover Holidays), including due to computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other cause that corrupts or interferes with the administration, security, fairness, integrity or proper conduct of the Sweepstakes, Canada By Design (Discover Holidays) may, at its sole discretion, disqualify any entrant responsible for such misconduct and cancel, terminate, modify, or suspend the referral sweepstakes.
  • Should tax liability arise, then it will be the responsibility of the winner to notify their own Government’s relevant tax department. Canada By Design (Discover Holidays) takes no responsibility or liability for taxation or for any other costs incurred in connection with the prizes received in this Sweepstakes.
  • By entering the Sweepstakes, participants consent to Canada By Design's (Discover Holidays) collection, use, and disclosure of the personal information provided in the Sweepstakes registration for the administration of the Sweepstakes, including posting of the winner’s name and city of residence on the Canada By Design (Discover Holidays) website and in aggregated, non-personal form in order to create reports regarding Sweepstakes entrant demographics and consumer habits, which reports Canada By Design (Discover Holidays) may disclose to others.
  • Sweepstakes is subject to all applicable federal, provincial and local/municipal laws and is void where prohibited by law.

2020 Newfoundland & Labrador Virtuoso & Signature Advisor $1000 Cash Sweepstakes (Terms & Conditions)

  • One entry is counted as any Canada by Design package booked containing at least 3 nights in Newfoundland and Labrador. Multiple entries allowed for multiple package bookings.
  • Winner will be drawn at random and announced after March 31, 2020. If the winner for some reason doesn’t respond within 7 days upon being contacted, a redraw will take place and another selected entrant will be chosen.
  • Employees of Canada By Design (Discover Holidays) and their subsidiaries, advertising agencies, or any other company or individual involved with the design, production execution or distribution of the sweepstakes and their immediate family of each such employee are not eligible to enter.
  • In order to win, the selected entrants must correctly answer a mathematical skill-testing question without mechanical aid and all selected entrants must be eligible according to our conditions. In the event a selected entrant cannot be contacted within fifteen (15) days of prize notification, or if any prize notification is returned as undeliverable, another selected entrant will be chosen.
  • Open to Virtuoso and Signature Agents worldwide, not valid where prohibited by law.
  • Canada By Design (Discover Holidays) will not be liable or responsible for any entrant or any other person for: any lost, damaged, stolen or misplaced prize. Any erroneous lost, damaged, late, incomplete, misdirected, deleted, defective, or altered Sweepstakes registrations, regardless of the cause, including, but not limited to, failure of the Site; any failure for any reason whatsoever of the selected entrant to receive a prize notification; any changes in email addresses after Sweepstakes registrations are submitted; and any computer, online, telephone, or technical malfunctions or errors that may occur, regardless of the cause.
  • If for any reason the Sweepstakes is not capable of being conducted as intended by Canada By Design (Discover Holidays), including due to computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other cause that corrupts or interferes with the administration, security, fairness, integrity or proper conduct of the Sweepstakes, Canada By Design (Discover Holidays) may, at its sole discretion, disqualify any entrant responsible for such misconduct and cancel, terminate, modify, or suspend the referral sweepstakes.
  • Should tax liability arise, then it will be the responsibility of the winner to notify their own Government’s relevant tax department. Canada By Design (Discover Holidays) takes no responsibility or liability for taxation or for any other costs incurred in connection with the prizes received in this Sweepstakes.
  • By entering the Sweepstakes, participants consent to Canada By Design's (Discover Holidays) collection, use, and disclosure of the personal information provided in the Sweepstakes registration for the administration of the Sweepstakes, including posting of the winner’s name and city of residence on the Canada By Design (Discover Holidays) website and in aggregated, non-personal form in order to create reports regarding Sweepstakes entrant demographics and consumer habits, which reports Canada By Design (Discover Holidays) may disclose to others.
  • Sweepstakes is subject to all applicable federal, provincial and local/municipal laws and is void where prohibited by law.

Canada’s 2020 Bucketlist – Win Your Dream Trip (Terms & Conditions)
No purchase necessary of any kind to enter or win. Chances of winning depend on the total number of eligible entries received. Canada’s 2020 Bucketlist – Win Your Dream Trip contest (the “Contest”) is sponsored by Canada by Design (the “Sponsor”).

Who is Eligible to Enter:

  • Open to legal residents of Canada and the United States of America who are over the age of majority in their province, state or country of residence or older at the time of entry with the exception of residents of Quebec, New York, Florida and Puerto Rico. Not valid where prohibited by law.
  • Employees of Discover Holidays and their subsidiaries, advertising agencies, or any other company or individual involved with the design, production execution or distribution of the Contest and their immediate family of each such employee are not eligible to enter.
  • The Competition is subject to all federal, provincial, state and local laws and regulations. Void where prohibited.

How to Enter:

  1. Facebook: During the contest period, eligible fans can receive one entry by liking Canada by Design’s Facebook page, liking the Sponsor’s contest post and commenting on the Sponsor’s contest post with their trip of choice from the list.
  2. Instagram: During the contest period, eligible fans can receive one entry through Instagram by following Canada by Design’s Instagram account, liking the Sponsor’s contest post and commenting on the Sponsor’s contest post with their trip of choice from the list.
  3. Web: During the contest period, eligible fans can receive one entry by commenting on the blog post at www.CanadaByDesign.ca/blog/bucketlist-trips-in-canada/ with their trip of choice from the list and providing their name and email address.
  • By participating in this contest, you acknowledge that this contest is in no way sponsored, endorsed or administered by, or associated with, Facebook/Instagram and release Facebook/Instagram from any and all liability arising from or related to this contest.
  • Maximum number of entries is three (3).
  • To win, entrant must have fulfilled all requirements.
  • Any use of electronic device or the creation of multiple user accounts to enhance or alter entrants’ odds of winning will count as a fraudulent entry. Entries that are fraudulent are not permitted and will be declared invalid.
  • All entries become property of the Sponsor and will not be acknowledged or returned. Receipt of entries for the random draw will not be acknowledged, and proof of submission of an entry will not be deemed proof of receipt.
  • The Sponsor reserves the right to delete any entries or remove participants that are in violation of the Official Rules.
  • By participation in the Contest, entrants agree to be bound by these Official Rules.

Timing:

  • The contest is open from February 12, 2020 at 12:00 PM Pacific Standard Time (PST) to April 15, 2020 5:00 PM Pacific Standard Time (PST).

Winnings:

  • Random draw will be conducted on April 15, 2020.
  • Potential winners will be notified through either Facebook, Instagram or Email provided.
  • In order to be verified as the winner, the selected entrant must:
    1. Respond to the Prize notification by email or telephone within five (5) business days of transmission
    2. Correctly answer a mathematical skill-testing question at the sole and absolute discretion of the Contest Sponsor, either over the phone by a representative of the Contest Sponsor, or in the Declaration and Release form referred to below, and
    3. Sign a declaration that he/she has read and understands the Official Rules and releases and discharges the Sponsor;
    4. And consents to the announcement of the winner’s name and the use by or on behalf of the Sponsor of the winner’s name and/or photograph for advertising and promotional purposes without any further compensation to the winner.
  • Should the selected entrant fail to comply with any of the requirements contained in these Official Rules, the Prize will be automatically forfeited and another entrant will be selected and the initially selected entrant will be disqualified and will have no recourse towards the Sponsor or anyone involved in the Contest.
  • Return of any Prize notification email as “undeliverable” may result in disqualification, and an alternate winner may be selected.

The Prize: One (1) Prize will be awarded for one (1) winner and one (1) travel companion and will be chosen by the winner at the time of entry from the list provided at www.CanadaByDesign.com/blog/bucketlist-trips-in-canada/

  • The approximate retail value is estimated between $872 and $17,398 CAD per person.
  • The winner must be able to redeem the Prize between January 1, 2021 and December 31, 2021 subject to blackout dates and availability. If the winner is not available to redeem the Prize during this time the Prize will be forfeited and no alternative prize will be awarded.
  • Any expenses not specifically mentioned as ‘Inclusions’ on the Prize web page shall be the sole responsibility of the winner. The Prize does not include any expenses related to pre and post travel arrangements, hotel incidentals (phone, laundry, spa treatments, etc.), gratuities, or any applicable taxes, which are the sole responsibility of the winner. Activities are subject to availability, weather conditions and operating times of each activity provider. All components of the Prize must be taken together. Any portion of the Prize not accepted or redeemed by a winner will be forfeited and is non-transferable and not for resale.
  • Winner and travel companion must travel on the same itinerary. Travel companions must be 19 years of age or older at the time of travel. Winner and travel companion are responsible for all necessary travel documents.
  • The Sponsor reserves the right to substitute prizes in whole or in part with a prize of equal or greater value in the event a prize is not reasonably available at its discretion.
  • All elements of the Prize are non-transferable, non-exchangeable, not for resale and non-refundable. The winner is not entitled to receive any payment for any possible difference between the actual value of the Prize and its estimated value. Prize must be accepted as awarded. No cash alternatives, substitution or transfers of the prize will be allowed.

Other Matters:

  • The Contest is subject to all applicable federal, provincial and local/municipal laws and is void where prohibited by law. If any provision of these Official Rules is found by any court of competent jurisdiction to be unenforceable, all other provisions will remain in full force and effect.
  • This Contest and its Rules shall be governed by British Columbia law and all entrants expressly agree that the British Columbia courts shall have sole jurisdiction over any dispute or litigation arising from or relating to this Contest and agree to submit to the laws of and the jurisdiction of the federal courts and provincial courts of the Province of British Columbia, and hereby waive the jurisdiction of any other court that now or in the future could be considered competent for any reason. The venue shall only be Vancouver, British Columbia.
  • The Sponsor will not, under any circumstances, be responsible for, or liable to any entrant or any other person for:
    1. any erroneous lost, damaged, late, incomplete, misdirected, deleted, defective, or altered Contest registrations, regardless of the cause, including, but not limited to, failure of the Site;
    2. any failure for any reason whatsoever of the selected entrant to receive a prize notification;
    3. any changes in email addresses after Contest registrations are submitted; and
    4. any computer, online, telephone, or technical malfunctions or errors that may occur, regardless of the cause
  • If for any reason the Contest is not capable of being conducted as intended by the Sponsor, including due to computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other cause that corrupts or interferes with the administration, security, fairness, integrity or proper conduct of the Contest, the Sponsor may, at its sole discretion, disqualify any entrant responsible for such misconduct and cancel, terminate, modify, or suspend the Contest.
  • Should tax liability arise, then it will be the responsibility of the winner to notify their own Government’s relevant tax department. The Sponsor takes no responsibility or liability for taxation or for any other costs incurred in connection with the prizes received in this Contest.
  • Decisions of the Sponsor are final and binding.
  • By entering the Contest, participants consent to the Sponsor’s collection, use, and disclosure of the personal information provided in the Contest registration for the administration of the Contest, including posting of the winner’s name and city of residence on the Sponsor website and in aggregated, non-personal form in order to create reports regarding Contest entrant demographics and consumer habits, which reports the Sponsor may disclose to others.