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Booking conditions

Discover Holidays Inc "marketing as" (Canada by Design & Canada Rail Vacations) Please read these booking terms and conditions carefully. By paying a deposit, it is understood that you have read and accept these terms and conditions.

Canada 2018/19 Winter Early Booking Bonus Offer (Terms & Conditions)
Offer valid on selected 2018/19 bookings made in USA, Canada, Australia and New Zealand up to December 21st, 2018.

Canada 2019 Early Booking Bonus Offer (Terms & Conditions)
Offer valid on selected 2019 bookings made in USA, Canada, Australia and New Zealand up to December 14th, 2018.

Alaska 2019 Early Booking Bonus Offer (Terms & Conditions)
Offer valid on selected 2019 bookings made in USA, Canada, Australia and New Zealand up to January 31st, 2019.

Credited option must be selected at the time of booking and can only be added to a Canada by Design package that features the special offer. Credits can only be used towards the purchase of additional services offered by Canada by Design – the credit cannot be used against the price of the core package.

Credit cannot be deferred to a later trip. Offer is not applicable to child prices. Offer has no cash value and is non-transferable. Offer is capacity controlled and may be modified, withdrawn or amended without prior notice. Additional conditions apply.

Terms & Conditions Please read these booking terms and conditions carefully. By paying a deposit, it is understood that you have read and accepted these terms and conditions.

Prices All prices quoted are shown in either Canadian ($CAD) or US ($USD) funds. All rates are subject to tax increases. Note: We recommend purchasing travel insurance to cover 100% of your package cost, as there are no exceptions to the cancellation penalties.

Changes in Prices & Itinerary Prices are subject to fluctuations and/or fuel and service charges imposed by airlines, rail & coach providers, hotels, airports, and other ground providers. In the event of fluctuations we reserve the right to adjust prices without notice.

Quotes Quoted services and rates are subject to availability at time of booking.

Deposits A non-refundable deposit of 10% plus any additional supplier deposits is required at time of confirmation of booking. These additional deposits will be listed on the confirmation invoice.

Full Payment Full payment is required no later than 45 days prior to departure. Bookings made within 45 days of departure will require a credit card on file and full payment will be applied upon final confirmation. Other supplier payment policies may apply and will be advised at time of booking.

Payments Discover Holidays accepts Visa, MasterCard and American Express. Verbal and/or written authorization of the use of your card indicates your compliance with our booking terms and conditions. Credit card payments will be processed in the currency in which the booking was made (Canadian or US funds). We also accept direct wire transfer for bookings outside of 45 days of departure. Please contact our Travel Design team for bank account details. A copy of the wire transfer must be faxed or emailed on the date of issue indicating the total amount, reservation number(s) and client names. All bank fees related to transaction are the responsibility of the remitter.

Booking/ Payment Procedure To make a booking, contact your Travel Designer via email sales@canadabydesign.ca or call 1 800 217 0973. A credit card authorization secure link will be provided. Upon receipt, your booking will be processed and a deposit will be applied. At 45 days prior to departure full payment will be applied and a final invoice will be issued via email.

Documentation and Vouchers We issue full documentation including itinerary, vouchers, guide book, regional map, and custom driving maps (for self-drives). Delivery of these will be arranged with your Travel Designer at time of booking.

Cancellations Should you need to cancel your trip, you (or your authorized travel agent) must notify us in writing by letter, e-mail, or by fax. Notification of cancellation is based on working week in Canada. Weekend days or statutory holidays cannot be calculated in day’s prior policies for cancellation fee avoidance. An acknowledgement of cancellation notice will be sent; should you not receive this advice then cancellation has not been received by Discover Holidays Inc. and must be resent.

The 10% deposit plus any additional supplier cancellation fees is non- refundable. Any supplier cancellation policies outside our standard policy will show on the invoice. We recommend independent purchase of travel insurance.

Canada Standard Cancellation Policy:
Canada Hotels / Transportation / Day Tours / Activities / Vehicle Rental
• 3 days or less prior to departure 100%

Mini Packages
• 3 days or less prior to departure 100%

Calgary Stampede Packages
• 60 – 47 days notice 50%
• 46 days or less notice 100%

RV Motorhome Rental
• 46 Day or more prior to departure 10% of rental / Min charge $100
• 45-31 days prior to departure 20% of rental / Min charge $500
• 30-15 days prior to departure 80% of rental / Min charge $1,000
• 14 Days or less prior to departure 100% of rental charge

Canada Remote Lodges & Wildlife Packages & Unique Adventure Packages Individual cancellation policies will show on the invoice at time of booking.

Canada Rail & Coach Tours / Self Drive Tours
• 45 - 31 days prior to departure 20%
• 30 - 16 days prior to departure 75%
• 15 days or less prior to departure 100 %
Special Holiday Season Policy (Travel during Dec 6th - Jan 3rd)
• 60 - 16 days prior to departure 50%
• 15 days or less prior to departure 100 %

Canada Rail & Coach Tours & Self Drive Tours with Rocky Mountaineer Train
• 46 days or more prior to departure 20%
• 45 days or less prior to departure 100 %

Canada Rail & Coach Tours with Holland America Cruise included
• 75-57 days prior to departure 20%
• 56-31 days prior to departure 50%
• 30 days of less prior to departure 100%

Canada Winter Ski & Non-Ski Escapes
• 30 days or less prior to departure 100 %
Special Holiday Season Policy (Travel during Dec 14th - Jan 3rd)
• 60 days or less prior to departure 100 %

Alaska Standard Cancellation Policy:
Individual cancellation policies will show on the confirmation invoice if they are outside our standard tariff policy.

Alaska Hotels / Transportation / Day Tours / Activities / Vehicle Rental
• 15 days or less prior to departure 100%

Alaska Railroad
• 31 days or more prior to departure 10%
• 30 days or less prior to departure 100%

Alaska Remote Lodges & Wildlife Packages
Individual cancellation policies will show on the invoice at time of booking.

Alaska Rail & Coach Tours / Self Drive
• 46 days or more prior to departure 10%
• 45-31 days prior to departure 50%
• 30 days or less prior to departure 100%

Alaska Rail & Coach Tours with Holland America Cruise included
• 76 days or more prior to departure 10%
• 75-57 days prior to departure 20%
• 56-31 days prior to departure 50%
• 30 days of less prior to departure 100%

Alaska Uncruise Small Ship Cruises
• 91 Day or more prior to departure Loss of 50% of deposit
• 90 - 61 days prior to departure Loss of deposit
• 60 - 46 days prior to departure 50%
• 45 - 31 days prior to departure 75%
• 30 days of less prior to departure 100%

Alaskan Dream Cruises
• 120 Day or more prior to departure Loss of 50% of deposit
• 119 - 90 days prior to departure Loss of deposit
• 89 - 45 days prior to departure 50%
• 44 days of less prior to departure 100%
American Cruise Lines
• Up to 91 Days prior to day of sail $250 per person
• 90-46 Days prior to day of sail 50% + $250 per person
• 45-0 Days prior to day of sail 100% non-refundable

An acknowledgement of cancellation notice will be sent; should you NOT receive this advice then cancellation has NOT been received by Discover Holidays Inc. and must be resent.

Notification of cancellation is based on working week in Canada and must be received in writing. Weekend days or statutory holidays cannot be calculated in days prior policies for cancellation fee avoidance. Charges will be based on the date cancellation is received.

Change Fee Date or name changes to existing reservations following full payment are considered a cancellation and rebooking. A fee of $50 per person plus any supplier fees and price increases will be charged for all other changes. In some cases, supplier fees may be 100% of the services provided.

Unused Services There will be no refunds for services which are not utilized. Should passengers fail to arrive for their pre-booked service/product or voluntarily cancel, amend or otherwise alter their arrangements; Discover Holidays will not be responsible for refunds. This is regardless of inferred or implied assurances on behalf of any of service providers.

Responsibility Discover Holidays acts solely as an agent for the suppliers used in the program. Although great care is taken in choosing suppliers, we are unable to directly control them and therefore cannot be liable for their acts or omissions. The travel services are subject to the conditions imposed by these suppliers, and their liability may be limited to their tariffs, conditions of carriage, international conventions and agreements.

Liability Discover Holidays shall not be liable or responsible for the death or injury to any person or loss of or damage to any property or otherwise including baggage, whether due to it or its servants, agents or employees negligence or otherwise arising out of or in-conjunction with any accommodation, transportation or other services, or resulting directly or indirectly from acts of God, dangers, incidents or the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities de jure or de facto wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, delays or cancellations of or changes in schedules or itinerary or overlooking or defaults or from any causes beyond the Company’s control or through the acts of defaults of the hotels, airlines, bus or car companies, railroads, steamship lines or owners or contractors providing accommodation, transportation or other services or any loss or damage resulting from improper or insufficient passport, visa or other documents and that neither the Company nor its servants, agents or employees shall be or become liable or responsible for any additional expense or liability sustained or incurred by the tour and/or modify the itineraries in any way it thinks desirable and further reserves the right to decline to accept any person on any tour and may substitute hotels where necessary. The transportation companies or firms shall be exempt from all liability in the respect of any detention, delay, loss, damage, sickness or injury, however or by whosoever caused and whatever kind occurring, of or to the passenger at any time when the passenger was not on board a carrier or convenience used and operated by the transport companies or firms. The passage contract in use by the transportation companies or firms and the purchaser of these tours and/or passengers. The issuance and acceptance of receipts, tickets, vouchers, coupons or travel orders shall be deemed consent of the above conditions.

Canada by Design Winter Agent Snow Train Sweepstakes 2018/19 Terms & Conditions

How to Enter: Book your clients a 2018/19 winter train package to the Rockies including two nights in Vancouver and automatically be entered to win the $1,000 CAD cash prize!

General Conditions for Winter Agent Snow Train Sweepstakes:

  • Include 2 nights in Vancouver with any of the following Canada by Design winter packages: City Streets VIA Mountain Peaks, Snow Train to the Rockies, Winter Escapades, and Winter Retreat, between August 15, 2018 and February 28, 2019 to be entered to win. All 2018 and 2019 departure dates apply – pending availability.
  • A VIA Rail trip to the Rockies and including 2 nights in Vancouver must all be booked in order to count as 1 entry. After the booking, each applicable booking counts as an additional entry.
  • Winner will be selected at random and contacted within 15 days of drawing.
  • Winner will be drawn at random and announced after February 28, 2018. If the winner for some reason doesn’t respond within 7 days upon being contacted, a redraw will take place and another selected entrant will be chosen.
  • Employees of Discover Holidays and their subsidiaries, advertising agencies, or any other company or individual involved with the design, production execution or distribution of the sweepstakes and their immediate family of each such employee are not eligible to enter.
  • In order to win, the selected entrants must correctly answer a mathematical skill-testing question without mechanical aid and all selected entrants must be eligible according to our conditions. In the event a selected entrant cannot be contacted within fifteen (15) days of prize notification, or if any prize notification is returned as undeliverable, another selected entrant will be chosen.
  • If the winner for some reason doesn’t respond within 7 days upon being contacted, a redraw will take place and another selected entrant will be chosen.
  • Open to Virtuoso and Signature Agents worldwide, not valid where prohibited by law.
  • Discover Holidays will not be liable or responsible for any entrant or any other person for: any lost, damaged, stolen or misplaced prize. Any erroneous lost, damaged, late, incomplete, misdirected, deleted, defective, or altered Sweepstakes registrations, regardless of the cause, including, but not limited to, failure of the Site; any failure for any reason whatsoever of the selected entrant to receive a prize notification; any changes in email addresses after Sweepstakes registrations are submitted; and any computer, online, telephone, or technical malfunctions or errors that may occur, regardless of the cause. If for any reason the Sweepstakes is not capable of being conducted as intended by Discover Holidays, including due to computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other cause that corrupts or interferes with the administration, security, fairness, integrity or proper conduct of the Sweepstakes, Discover Holidays may, at its sole discretion, disqualify any entrant responsible for such misconduct and cancel, terminate, modify, or suspend the referral sweepstakes.
  • Should tax liability arise, then it will be the responsibility of the winner to notify their own Government’s relevant tax department. Discover Holidays takes no responsibility or liability for taxation or for any other costs incurred in connection with the prizes received in this Sweepstakes.
  • By entering the Sweepstakes, participants consent to Discover Holidays’ collection, use, and disclosure of the personal information provided in the Sweepstakes registration for the administration of the Sweepstakes, including posting of the winner’s name and city of residence on the Discover Holidays website and in aggregated, non-personal form in order to create reports regarding Sweepstakes entrant demographics and consumer habits, which reports Discover Holidays may disclose to others.
  • Sweepstakes is subject to all applicable federal, provincial and local/municipal laws and is void where prohibited by law.